The Original Orthopedic Concierge Services

Human, 1:1 perioperative patient support that restores clarity, continuity, and confidence — without adding work for your care team.

For Surgeons & Practices

For Patients & Families

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1,000+

Concierge Members Supported

40+

Orthopedic Surgeon Partners

13

States Nationwide

2022

Founded

First in the U.S.

Trusted by Orthopedic Practices Across 13 States

"365 patients are happier, more satisfied, and feel more supported — and it helps shift workload to 365, which increases our capacity to take care of more patients."

Orthopedic Care
Is Under Pressure
On Both Sides

Surgeons are being pushed toward higher volume with less time. Patients feel more anxious, less informed, and increasingly alone. That tension isn't a failure of care — it's structural.

365 Surgical exists to absorb that pressure, restoring what time and reimbursement have taken away: human support delivered seamlessly alongside excellent clinical care.

For Orthopedic Surgeons & Practices

Your patients feel better cared for, and you don't have to do more work. 365 Surgical integrates into your existing care pathway to:

Improve patient satisfaction with healthcare and surgical preparedness
Reduce avoidable calls, confusion, and administrative friction
Offload non-clinical patient support — including DME coordination
Deliver a premium patient experience in healthcare without hiring internally

No new software. No awkward selling. No loss of clinical control.

For Patients & Families

Surgery is overwhelming. Questions come up at the worst times, and answers are hard to find. With 365 Surgical, you always know who to call.

Direct line of access to the surgeon (text /call directly)
Flexibility around surgery procedure scheduling options
One dedicated orthopedic concierge liaison — the same person throughout your surgical journey
Clear, responsive patient communications with your surgical team
Guided pre- and post-surgery support — logistics, scheduling, and next steps handled
Access to included recovery tools: cold compression therapy, nutrition support, and CBD products

Instead of navigating it alone, you experience a cohesive, well-supported journey guided by a trusted human.

Perioperative Concierge Support — Simple to Start, Powerful in Practice

365 Surgical fits cleanly alongside excellent orthopedic surgery — no disruption to your workflow, no new software, minimal added burden.

For Surgeons & Practices

You Introduce the Program in Seconds

You or your staff briefly mention the orthopedic concierge program as an optional support service. No selling, no lengthy explanation — our trained team handles everything from there. Typically takes you under 30 seconds.

We Handle Patient Outreach and Enrollment

Our team contacts the patient, explains the program, answers questions, and facilitates enrollment. No added work for your staff, no awkward patient communications burden on your clinical team.

We Provide Non-Clinical Perioperative Support

Pre-op education, scheduling coordination, DME logistics, ~10 proactive touchpoints, and post-op check-ins — all following your protocols. Clinical concerns are always escalated to your team promptly. We never act as a barrier to care.

One Year of Continued Patient Support

The program runs for one full year post-enrollment, reducing late-recovery calls to your office and consistently improving patient satisfaction with healthcare scores.

For Patients & Families

Your Surgeon Introduces the Program

If your surgeon partners with 365 Surgical, they or their staff briefly mention the orthopedic concierge program as an optional support service. No pressure. You decide whether it’s right for you.

We Reach Out, Explain, and You Enroll

Our team contacts you, answers your questions, and — if you choose to enroll — pairs you with one dedicated orthopedic concierge liaison, the same person from enrollment through your full recovery.

Surgery Preparation Support Begins

Before surgery, your concierge liaison proactively reaches out to help you understand what to expect, navigate logistics, and prepare. No scrambling for answers — you always know exactly who to call.

Surgery, DME, and Full Recovery Support

Around surgery, your concierge liaison coordinates DME delivery, conducts post-op check-ins, and stays available through recovery — connecting you to a PT or nutritionist when needed. Your concierge liaison is with you for one full year: the same familiar person, every time.

What Surgeons and Patients Are Saying

Hear from the practices and patients we work with every day.

- 365 Surgical Concierge Member

"You might be the first person in healthcare who's made me want to call back instead of avoid your number. That's a superpower."

Surgeon Stories

"It has helped elevate, not just the patient experience, but the caregivers' experience as well. It helps destress a stressful experience, especially with increasing outpatient total joint volumes. It helps shift some of the workload to 365 Surgical — which increases our capacity to take care of more patients."

Dr. Nathan Cafferky, Orthopedic Surgeon, Vail, CO

700+ Total Joint Replacements Annually

Read Their Story

Orthopedic Surgery Is Hard. Patients Shouldn't Go Through It Alone.

Whether you're a surgeon looking to elevate patient experience in healthcare without adding work to your day, or a patient preparing for surgery and wanting to feel supported, 365 Surgical is here.

For Surgeons & Practices

Ready to see if 365 Surgical is a fit for your practice? Schedule a short inquiry call, no commitment, no pitch.

Schedule an Inquiry Call

For Patients & Families

The 365 Surgical program is introduced through your surgeon. Ask about it at your next visit — or share this page with your surgical team.

Share With Your Surgeon

Frequently Asked Questions

For Patients

For Surgeons

Orthopedic Concierge Services

Program Structure & Compliance

It’s a one-year membership that gives you a dedicated orthopedic concierge liaison — a real person who supports you through the non-clinical parts of your surgical journey. Your concierge liaison helps with communication, coordinates logistics, provides proactive check-ins before and after surgery, and serves as a consistent, familiar contact throughout your recovery. They work alongside your surgeon’s practice and follow your surgeon’s protocols, but they handle the space around your care so your surgical team can focus on the clinical side.

The program is structured as a one-year membership with a single, up-front fee. There are no recurring charges or additional concierge fees during the membership period. In some cases, patients may choose to pay separately for optional add-ons — such as extending a cold compression rental — which would be billed directly by the third-party provider, not by 365 Surgical. Your concierge can help coordinate those arrangements if you’d like.

Most pre-surgical anxiety doesn’t come from the procedure itself — it comes from uncertainty. Not knowing what to expect, not knowing who to call, not knowing whether a particular symptom is normal. Your concierge addresses this by reaching out proactively before surgery to walk through logistics and expectations, and by being a consistent, reachable person throughout. When you know exactly who to contact and trust that they’ll respond, the uncertainty that drives anxiety significantly decreases.

The Original Orthopedic Concierge Services

Trusted by Orthopedic Practices Across 13 States