1,000+
Concierge Members Supported
40+
Orthopedic Surgeon Partners
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13
States Nationwide
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2022
Founded
First in the U.S.
Trusted by Orthopedic Practices Across 13 States
"365 patients are happier, more satisfied, and feel more supported — and it helps shift workload to 365, which increases our capacity to take care of more patients."
Orthopedic Care
Is Under Pressure
On Both Sides
Surgeons are being pushed toward higher volume with less time. Patients feel more anxious, less informed, and increasingly alone. That tension isn't a failure of care — it's structural.
365 Surgical exists to absorb that pressure, restoring what time and reimbursement have taken away: human support delivered seamlessly alongside excellent clinical care.
For Orthopedic Surgeons & Practices
Your patients feel better cared for, and you don't have to do more work. 365 Surgical integrates into your existing care pathway to:
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Improve patient satisfaction with healthcare and surgical preparedness
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Reduce avoidable calls, confusion, and administrative friction
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Offload non-clinical patient support — including DME coordination
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Deliver a premium patient experience in healthcare without hiring internally
No new software. No awkward selling. No loss of clinical control.
For Patients & Families
Surgery is overwhelming. Questions come up at the worst times, and answers are hard to find. With 365 Surgical, you always know who to call.
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Direct line of access to the surgeon (text /call directly)
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Flexibility around surgery procedure scheduling options
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One dedicated orthopedic concierge liaison — the same person throughout your surgical journey
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Clear, responsive patient communications with your surgical team
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Guided pre- and post-surgery support — logistics, scheduling, and next steps handled
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Access to included recovery tools: cold compression therapy, nutrition support, and CBD products
Instead of navigating it alone, you experience a cohesive, well-supported journey guided by a trusted human.
Perioperative Concierge Support — Simple to Start, Powerful in Practice
365 Surgical fits cleanly alongside excellent orthopedic surgery — no disruption to your workflow, no new software, minimal added burden.
For Surgeons & Practices
You Introduce the Program in Seconds
You or your staff briefly mention the orthopedic concierge program as an optional support service. No selling, no lengthy explanation — our trained team handles everything from there. Typically takes you under 30 seconds.
We Handle Patient Outreach and Enrollment
Our team contacts the patient, explains the program, answers questions, and facilitates enrollment. No added work for your staff, no awkward patient communications burden on your clinical team.
We Provide Non-Clinical Perioperative Support
Pre-op education, scheduling coordination, DME logistics, ~10 proactive touchpoints, and post-op check-ins — all following your protocols. Clinical concerns are always escalated to your team promptly. We never act as a barrier to care.
One Year of Continued Patient Support
The program runs for one full year post-enrollment, reducing late-recovery calls to your office and consistently improving patient satisfaction with healthcare scores.
For Patients & Families
Your Surgeon Introduces the Program
If your surgeon partners with 365 Surgical, they or their staff briefly mention the orthopedic concierge program as an optional support service. No pressure. You decide whether it’s right for you.
We Reach Out, Explain, and You Enroll
Our team contacts you, answers your questions, and — if you choose to enroll — pairs you with one dedicated orthopedic concierge liaison, the same person from enrollment through your full recovery.
Surgery Preparation Support Begins
Before surgery, your concierge liaison proactively reaches out to help you understand what to expect, navigate logistics, and prepare. No scrambling for answers — you always know exactly who to call.
Surgery, DME, and Full Recovery Support
Around surgery, your concierge liaison coordinates DME delivery, conducts post-op check-ins, and stays available through recovery — connecting you to a PT or nutritionist when needed. Your concierge liaison is with you for one full year: the same familiar person, every time.
What Surgeons and Patients Are Saying
Hear from the practices and patients we work with every day.
Patient Testimonials
Ruth - Knee Replacement
Howard - Knee Replacement
Vicki - Knee Replacement
Surgeon Stories
"It has helped elevate, not just the patient experience, but the caregivers' experience as well. It helps destress a stressful experience, especially with increasing outpatient total joint volumes. It helps shift some of the workload to 365 Surgical — which increases our capacity to take care of more patients."
Dr. Nathan Cafferky, Orthopedic Surgeon, Vail, CO
700+ Total Joint Replacements Annually
Orthopedic Surgery Is Hard. Patients Shouldn't Go Through It Alone.
Whether you're a surgeon looking to elevate patient experience in healthcare without adding work to your day, or a patient preparing for surgery and wanting to feel supported, 365 Surgical is here.
For Patients & Families
The 365 Surgical program is introduced through your surgeon. Ask about it at your next visit — or share this page with your surgical team.
Share With Your Surgeon